Refund Policy

We want you to be completely satisfied with your purchase from GilletteDepot. If something isn’t right, we’re here to help.

1. Returns

You may return eligible items within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Razor blades and other hygiene-sensitive items are non-returnable unless defective, due to safety and sanitary reasons

If your return meets these conditions, please contact us to begin the process.

2. How to Initiate a Return

To start a return, email us at:

support@gillettedepot.com

Please include your order number and the reason for the return. We will provide you with return instructions.

Do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

  • If the return is due to an error on our part (wrong item sent, defective product), we will cover the return shipping costs.

  • For all other returns, the customer is responsible for return shipping fees.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • A refund will be processed to your original payment method

  • Refunds typically appear within 5 to 7 business days, depending on your bank or payment provider

  • Original shipping charges are non-refundable unless the return was due to our error

5. Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including any shipping costs, at no charge to you.

Photos of the defect or discrepancy may be requested to help us resolve the issue quickly.

6. Exchanges

If you need to exchange an item for a different size or variant, please contact us first. Exchanges are processed based on current stock availability. You may also choose to return the original item for a refund and place a new order separately.

7. Non-Returnable Items

The following items are not eligible for return unless defective:

  • Razor blades

  • Opened or used hygiene-related products

  • Gift cards

8. Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  • First, check with your bank or credit card issuer, as processing times vary

  • If you still need assistance, contact us at support@gillettedepot.com, and we will investigate

9. Contact Us

If you have any questions about returns or refunds, please reach out:

Email: support@gillettedepot.com

We are here to ensure your experience with GilletteDepot is smooth and worry-free.