Customer Service Policy

At GilletteDepot, we are committed to providing you with a seamless shopping experience and exceptional support. This Customer Service Policy outlines the standards and procedures we follow to ensure your satisfaction.

1. Contact Information

If you have any questions, concerns, or need assistance, please reach out to us:

  • Email: support@gillettedepot.com

  • Response Time: We respond to all inquiries within 1–2 business days (Monday–Friday, excluding holidays).

For the fastest resolution, please include your order number (if applicable) and a brief description of your issue.

2. Order Processing & Shipping

  • Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.

  • Shipping Times: Estimated delivery times depend on your selected shipping method and location. You will receive a tracking number via email once your order ships.

  • Shipping Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address.

  • Delays: While we strive to meet all delivery estimates, unforeseen delays may occur due to carriers or holidays. We will notify you of any significant delays.

3. Returns & Exchanges

We want you to be completely satisfied with your purchase.

  • Eligibility: Returns are accepted within 30 days of the delivery date.

  • Condition: Products must be unused, unopened, and in their original packaging. Razor blades and other hygiene-sensitive items are non-returnable for safety and sanitary reasons unless the item is defective.

  • How to Initiate a Return: Contact us at support@gillettedepot.com with your order number and reason for return. We will provide a return authorization and instructions.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

  • Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the return was due to our error.

4. Defective or Incorrect Items

If you receive a defective product or an item different from what you ordered, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs, at no charge to you. Photos of the defect or discrepancy may be requested to assist with resolution.

5. Cancellations & Modifications

  • Order Cancellation: If you need to cancel or modify your order, please email us as soon as possible. Once an order has been processed or shipped, we cannot cancel or modify it.

  • Change of Address: Address changes must be requested before the order is shipped. We cannot guarantee changes after processing.

6. Privacy & Data Security

Your privacy is important to us. Any personal information collected during your purchase is used solely to process orders, provide customer support, and improve your shopping experience. We do not sell or share your information with third parties except as necessary to fulfill your order (e.g., shipping carriers, payment processors). For more details, please review our full Privacy Policy.

7. Product Authenticity & Quality

We source only authentic, high-quality shaving products. All items sold on GilletteDepot are guaranteed genuine. If you ever have concerns about the authenticity of a product, contact us immediately so we can address the issue.

8. Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment options as displayed at checkout. All transactions are encrypted and processed securely.

9. Changes to This Policy

We reserve the right to update this Customer Service Policy at any time. Changes will be posted on this page, and the effective date will be revised accordingly. Continued use of our website after such changes constitutes acceptance of the updated policy.